Refund & Returns Policy
Effective Date: July 14, 2025
We want you to be fully satisfied with your purchase. If for any reason you are not happy with your order, please review our return and refund policy below.
1. Returns Eligibility
We accept returns on eligible items within 14 days of delivery. To be eligible for a return:
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The item must be unused and in its original condition
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It must be in the original packaging
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Proof of purchase (order confirmation or receipt) must be provided
We do not accept returns on the following:
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Sale or clearance items
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Intimate or hygienic products
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Items marked as “final sale”
2. Return Process
To initiate a return, please contact our support team at admin@xsierrashop.info with your order number and reason for return.
We will provide instructions on where to send your return. Do not send your item back without prior approval.
Customers are responsible for return shipping costs unless the return is due to a damaged or incorrect item.
3. Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed to your original payment method within 5–10 business days.
Please note: Shipping costs (if any) are non-refundable.
4. Damaged or Incorrect Items
If you received a defective, damaged, or wrong item, please contact us within 7 days of delivery.
Include your order number and clear photos of the issue. We will arrange a replacement or refund.
5. Late or Missing Refunds
If you haven’t received your refund:
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Check your bank or PayPal account again
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Contact your payment provider—it may take time before your refund is officially posted
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If you’ve done all of this and still have not received your refund, contact us at admin@xsierrashop.info
6. Contact Information
For any questions regarding returns or refunds, please contact:
Email: support@degiort.com
Phone: +447730550411
Address: 42 Wardour St, London, UK