Frequently Asked Questions (FAQs)

Frequently Asked Questions (FAQs)

1. Where do you ship to?

We ship worldwide. Shipping times and fees vary by location. Please refer to our Shipping Policy for more details.

2. How long does shipping take?

Orders are processed in 3–7 business days.
Estimated delivery time ranges from 10–30 business days depending on your location.

3. How do I track my order?

You will receive a tracking number via email once your order is shipped. Please allow a few days for tracking updates.

4. Can I cancel or change my order?

If your order has not been shipped, you may request a cancellation or modification. Please contact us as soon as possible at support@degiort.com.

5. What if my package is delayed or lost?

If you haven’t received your order within 35 business days, please contact our support team for assistance.

6. Do you accept returns or exchanges?

Yes, we accept returns within 14 days of delivery. Items must be unworn and in original condition. Please visit our Refund and Returns Policy for full details.

7. What should I do if I receive a damaged or incorrect item?

Please contact us within 7 days of receiving your order with your order number and a photo of the issue. We’ll make it right.

8. How can I contact customer support?

You can reach us via email at support@degiort.com or by phone at +447730550411. Our team will respond within 24–48 business hours.